Shipping & Delivery Policy for Selecta Online Store
At Selecta Online Store, we strive to ensure your orders are delivered promptly and securely. This Shipping & Delivery Policy outlines the terms and conditions regarding the shipment of your purchases.
1. Shipping Locations
We currently ship to:
- Domestic: Only In South Africa.
2. Shipping Methods and Costs
- Standard Shipping: 5–7 business days].
- Express Shipping: [ 2–3 business days].
- Shipping Fees: Shipping costs are calculated at checkout based on the delivery address, package weight, and selected shipping method.
3. Order Processing
- Orders are processed within [1–3 business days] after payment confirmation.
- Orders placed on weekends or public holidays will be processed the next business day.
- You will receive a confirmation email with tracking details once your order has shipped.
4. Delivery Timeframes
Delivery times vary depending on your location and chosen shipping method:
- Domestic Orders: [3–7 business days].
- International Orders: [7–21 business days].
Note: Delays may occur due to customs, weather, or other unforeseen circumstances.
5. Order Tracking
- A tracking number will be provided once your order is shipped.
- You can monitor your shipment's progress via the carrier's website or tracking tool.
6. Failed Deliveries and Incorrect Addresses
- Incorrect Information: Customers are responsible for providing accurate shipping details. Orders shipped to incorrect or incomplete addresses will not be refunded.
- Failed Deliveries: If delivery is unsuccessful due to customer unavailability or refusal, additional shipping fees may apply for redelivery.
7. Customs and Import Taxes
For international shipments:
- Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
- We are not liable for delays caused by customs processes.
8. Lost or Damaged Packages
- Lost Packages: If your package is lost in transit, contact us immediately. We will work with the carrier to resolve the issue.
- Damaged Packages: Please report any damages within [48 hours] of receiving your order and provide photos of the damaged item and packaging.