Returns Policy

Returns Policy for Selecta Online Store

Effective Date: [2024/11/20]

At Selecta Online Store, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, we’re here to help with our hassle-free returns policy.

1. Eligibility for Returns

You may return an item if:

  • It is unused, in its original condition, and includes all original packaging and tags.
  • The return request is made within [insert timeframe, e.g., 14 or 30 days] of the delivery date.
  • The item is defective, damaged, or incorrect as per your order.

2. Items Not Eligible for Return

The following items are not eligible for return:

  • Perishable goods (e.g., food, flowers).
  • Customized or personalized items.
  • Items marked as “final sale” or “non-returnable.”
  • Items damaged due to misuse, neglect, or normal wear and tear.

3. How to Initiate a Return

To start a return:

  1. Contact Us: Email us at [Insert Email Address] or call [Insert Phone Number] with your order details and reason for the return.
  2. Approval: Once your return request is approved, you will receive instructions on how to return the item.
  3. Shipping the Item Back: Pack the item securely and use the return shipping label provided (if applicable).

4. Return Shipping Costs

  • Defective or Incorrect Items: We will cover the return shipping costs.
  • Change of Mind: You are responsible for return shipping costs if the item is being returned for personal reasons (e.g., no longer needed or wanted).

5. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within [insert timeframe, e.g., 7–14 business days] to your original payment method.
  • Original shipping fees are non-refundable, except in cases where the return is due to our error.

6. Exchanges

If you wish to exchange an item, please contact us to confirm the availability of the replacement product. Exchanges follow the same guidelines as returns.

7. Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us immediately with photos of the item and packaging.
  • We will provide a replacement, repair, or refund at no additional cost.